Multi-Tech Systems MTCBA-C-EN-NX User Manual download pdf (Page 56)

Appendix D – Multi-Tech Systems, Inc. Warranty and Repair Policies

Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 56

Appendix D – Multi-Tech Systems,

Inc. Warranty and Repair Policies

Multi-Tech Warranty Statement

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a

period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten

years (depending on model) from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have

been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or

any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to

be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be

returned by Customer to MTS’s factory — transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY

EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112 U.S.A.

Attn: Repairs, Serial # ____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS to destinations in

U.S. and Canada.

Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O.

Box), and your telephone number. If the product is out of warranty, a payment in advance is required. Acceptable means of payment

include credit card, wire transfer or a check in U.S. dollars drawn on a U.S. Bank.

For out of warranty repair charges, go to

COMPANY/Policies/warranty/

Extended two-year overnight replacement service agreements are available for selected products. Please call MTS customer

service at (888) 288-5470 or visit our web site at /PARTNERS/Programs/overnight_replacement/

for details on rates and coverages.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our

Technical Support department at (800) 972-2439 or email [email protected]

. Please direct your questions regarding repair

expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email

[email protected].

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused

damages are billed on a time-plus-materials basis.

Repair Procedures for International Customers

(Outside U.S.A. and Canada)

Your original point-of-purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You

may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech

product. The Multi-Tech sales office directory is available at www.multitech.com/PARTNERS/Channels/offices/

In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory.

Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post;

shipments made by any other method will be refused. Please include, inside the shipping box, a description of the problem, a return

shipping address (must have street address, not P.O. Box), and your telephone number. If the product is out of warranty, a payment

in advance is required. Acceptable means of payment include credit card, wire transfer or a check in U.S. dollars drawn on a U.S.

Bank. Repaired units shall be shipped freight collect, unless other arrangements are made in advance.

1 2 ... 51 52 53 54 55 56 57 58 59 60

Comments to this Manuals

No comments

Multi-Tech Systems MTCBA-C-EN-NX User Manual Page 56

Comments to this Manuals

Related products and manuals for Networking Multi-Tech Systems MTCBA-C-EN-NX