Multi-Tech Systems MVP210-SS User Manual

MultiVOIP SSTMSurvivable SIP Gateway & Server User Guide for Voice/IP Gateways Models: MVP210-SS MVP410-SS MVP

Overview MultiVOIP User Guide 10 Analog MultiVOIP Products ModelDescription MVP 810 MVP 428 MVP 410 MVP 210 MVP- 130/ 130FXS Function analog

Technical Configuration MultiVOIP User Guide 100 4. Solving Common Connection Problems. A. Fixing a COM Port Problem. If the MultiVOIP main scree

MultiVOIP User Guide Technical Configuration 1014B. Fixing a Cabling Problem. If the MultiVOIP cannot be located by the computer, four error messa

Technical Configuration MultiVOIP User Guide 102 6. Set Ethernet/IP Parameters. This dialog box can be reached by pulldown menu, toolbar icon, key

MultiVOIP User Guide Technical Configuration 103In each field, enter the values that fit your particular network.

Technical Configuration MultiVOIP User Guide 104 The Ethernet/IP Parameters fields are described in the tables and text passages below. Note that

MultiVOIP User Guide Technical Configuration 105 Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description Ethernet Parameters 80

Technical Configuration MultiVOIP User Guide 106 Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description IP Parameter fields

MultiVOIP User Guide Technical Configuration 107 Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description DiffServ Parameter fi

Technical Configuration MultiVOIP User Guide 108 The IP Datagram with Header, Its Type-of-Service field, & DiffServ bits => 0 4 8 1

MultiVOIP User Guide Technical Configuration 109 Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description FTP Parameter fields

MultiVOIP User Guide Overview 11 ISDN/BRI MultiVOIP Products ModelDescription MVP810ST MVP410ST Function ISDN-BRI voip ISDN-BRI voip Capaci

Technical Configuration MultiVOIP User Guide 110 About Service Records An SRV record holds the following information: • Service: the symbolic na

MultiVOIP User Guide Technical Configuration 111 7. Set up the Web Browser GUI (Optional). After an IP address for the MultiVOIP unit has been est

Technical Configuration MultiVOIP User Guide 112 8. Set Voice/FAX Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyb

MultiVOIP User Guide Technical Configuration 113In each field, enter the values that fit your particular network.

Technical Configuration MultiVOIP User Guide 114 Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have

MultiVOIP User Guide Technical Configuration 115The Voice/FAX Parameters fields are described in the tables below. Voice/Fax Parameter Definitions

Technical Configuration MultiVOIP User Guide 116 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description DTMF Parameters Durati

MultiVOIP User Guide Technical Configuration 117 Voice/Fax Parameter Definitions (cont’d) Field Name Valuee Description FAX Parameters (cont’d)

Technical Configuration MultiVOIP User Guide 118 Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Auto-matic Determine

MultiVOIP User Guide Technical Configuration 119 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Advanced Features Silenc

Overview MultiVOIP User Guide 12 Introduction to Analog MultiVOIPs with SIP Survivability Features (MVP-210SS/410SS/810SS) VOIP: The Free Ride. W

Technical Configuration MultiVOIP User Guide 120 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Aler

MultiVOIP User Guide Technical Configuration 121 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert

Technical Configuration MultiVOIP User Guide 122 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert

MultiVOIP User Guide Technical Configuration 123 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Dynamic Jitter Dynam

Technical Configuration MultiVOIP User Guide 124 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Dynamic Jitter Maxim

MultiVOIP User Guide Technical Configuration 125 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Aut

Technical Configuration MultiVOIP User Guide 126 9. Set Telephony Interface Parameters. This dialog box can be reached by pulldown menu, toolbar

MultiVOIP User Guide Technical Configuration 127In each field, enter the values that fit your particular network. The kinds of parameters for w

Technical Configuration MultiVOIP User Guide 128 Note that Interface parameters are applied on a channel-by-channel basis. However, once you hav

MultiVOIP User Guide Technical Configuration 129FXS Loop Start Parameters. The parameters applicable to FXS Loop Start are shown in the figure bel

MultiVOIP User Guide Overview 13 Capacity. MultiVOIP model MVP810SS is an eight-channel unit, the model MVP410SS is a four-channel unit, and the

Technical Configuration MultiVOIP User Guide 130 FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Description Dialing

MultiVOIP User Guide Technical Configuration 131 FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Description Flash Hoo

Technical Configuration MultiVOIP User Guide 132 FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Description Caller

MultiVOIP User Guide Technical Configuration 133 FXO Parameters. The parameters applicable to the FXO telephony interface type are shown in the fi

Technical Configuration MultiVOIP User Guide 134 FXO Interface: Parameter Definitions* Field Name Values Description Interface Type FXO Enab

MultiVOIP User Guide Technical Configuration 135 FXO Interface: Parameter Definitions (cont’d) Field Name Values Description Flash Hook Options f

Technical Configuration MultiVOIP User Guide 136 The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone

MultiVOIP User Guide Technical Configuration 137 IPNetworkxx xyy yz zz zJ. Q. P u blicx xxy yy zz zzJ. Q. P ubl icCen tral Officewithoutstandard te

Technical Configuration MultiVOIP User Guide 138 IPNetworkxxxyyyzzzzJ.Q. PublicxxxyyyzzzzJ.Q. PublicCentral Officewithoutstandard telephonyCaller

MultiVOIP User Guide Technical Configuration 139 FXO Supervision. When the selected Interface type is FXO, the Supervision button is active. Clic

Overview MultiVOIP User Guide 14 for the MVP810SS) constitutes a practical limitation on their capacity to support PSTN access for other gateways.

Technical Configuration MultiVOIP User Guide 140 FXO Supervision Parameter Definitions Field Name Values Description Answer Supervision

MultiVOIP User Guide Technical Configuration 141 FXO Supervision Parameter Definitions Field Name Values Description Disconnect Supervisio

Technical Configuration MultiVOIP User Guide 142 FXO Supervision Parameter Definitions Field Name Values Description Disconnect Supervisi

MultiVOIP User Guide Technical Configuration 143E&M Parameters. The parameters applicable to the E&M telephony interface type are shown in

Technical Configuration MultiVOIP User Guide 144 E&M Interface Parameter Definitions Field Name Values Description Interface E&M enabl

MultiVOIP User Guide Technical Configuration 145 E&M Interface Parameter Definitions (cont’d) Field Name Values Description Dialing Options

Technical Configuration MultiVOIP User Guide 146 E&M Interface Parameter Definitions (cont’d) Field Name Values Description Dialing Options

MultiVOIP User Guide Technical Configuration 147DID Parameters. The parameters applicable to the Direct Inward Dial (DID) telephony interface type

Technical Configuration MultiVOIP User Guide 148 DID Interface Parameter Definitions (cont’d) Field Name Values Description DID Options (cont’d

MultiVOIP User Guide Technical Configuration 14910. Set Call Signaling Parameters. This dialog box addresses SIP Call Signaling parameters. It c

MultiVOIP User Guide Overview 15 MultiVOIP web browser GUI. All of these control software packages are included on the Product CD. While the web

Technical Configuration MultiVOIP User Guide 150 The tables below describes all fields in the general SIP Call Signaling screen. SIP Call Sign

MultiVOIP User Guide Technical Configuration 151 SIP Call Signaling Parameter Definitions (cont’d) Field Name Values Description SIP Proxy Para

Technical Configuration MultiVOIP User Guide 152 SIP Call Signaling Parameter Definitions (cont’d) Field Name Values & Description SIP Pro

MultiVOIP User Guide Technical Configuration 15312. Set Regional Parameters (Phone Signaling Tones & Cadences). This dialog box can be reache

Technical Configuration MultiVOIP User Guide 154 The Regional Parameters screen will appear. For the country selected, the standard set of frequen

MultiVOIP User Guide Technical Configuration 155The Regional Parameters fields are described in the table below. “Regional Parameter” Definitions

Technical Configuration MultiVOIP User Guide 156 “Regional Parameter” Definitions Field Name Values Description Country/ Region USA, Japan, UK,

MultiVOIP User Guide Technical Configuration 157 “Regional Parameter” Definitions (cont’d) Field Name Values Description Standard Tones field

Technical Configuration MultiVOIP User Guide 158 “Regional Parameter” Definitions (cont’d) Field Name Values Description Country Selection for

MultiVOIP User Guide Technical Configuration 15913. Set Custom Tones and Cadences (optional). The Regional Parameters dialog box has a secondary di

Overview MultiVOIP User Guide 16 The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the Mul

Technical Configuration MultiVOIP User Guide 160 The Custom Tone-Pair Settings fields are described in the table below. Custom Tone-Pair Settin

MultiVOIP User Guide Technical Configuration 161 Custom Tone-Pair Settings Definitions Field Name Values Description Cadence 1 integer time valu

Technical Configuration MultiVOIP User Guide 162 14. Set SMTP Parameters (Log Reports by Email). The SMTP Parameters screen is applicable when th

MultiVOIP User Guide Technical Configuration 163The SMTP Parameters screen is shown below “SMTP Parameters” Definitions Field Name Values

Technical Configuration MultiVOIP User Guide 164 . “SMTP Parameters” Definitions (cont’d) Field Name Values Description Password alpha-numeric

MultiVOIP User Guide Technical Configuration 165The SMTP Parameters dialog box has a secondary dialog box, Custom Fields, that allows you to custo

Technical Configuration MultiVOIP User Guide 166 “Custom Fields” Definitions (cont’d) Field Description Field Description Bytes Sent Tot

MultiVOIP User Guide Technical Configuration 167 “Custom Fields” Definitions (cont’d) Field Description Field Description Server Details The

Technical Configuration MultiVOIP User Guide 168

MultiVOIP User Guide Technical Configuration 16915. Set Log Reporting Method. The Logs screen lets you choose how the VoIP administrator will rec

MultiVOIP User Guide Overview 17 MultiVOIP Front Panel LEDs LED Types. The MultiVOIPs have two types of LEDs on their front panels: (1) general

Technical Configuration MultiVOIP User Guide 170 “Filters” button and using the Console Messages Filter Settings screen (see subsequent page). If

MultiVOIP User Guide Technical Configuration 171 “Logs” Screen Definitions Field Name Values Description Enable Console Messages Y/N Allows Multi

Technical Configuration MultiVOIP User Guide 172 To customize console messages by category and/or by channel, click on “Filters” and use the Conso

MultiVOIP User Guide Technical Configuration 17316. Set Supplementary Services Parameters. This dialog box can be reached by pulldown menu, keyboa

Technical Configuration MultiVOIP User Guide 174 In each field, enter the values that fit your particular network. Of the features implemented

MultiVOIP User Guide Technical Configuration 175the channel over which the call is being originated (for example, “Calling Party - Omaha Sales Offi

Technical Configuration MultiVOIP User Guide 176 The Supplementary Services fields are described in the tables below. Supplementary Servic

MultiVOIP User Guide Technical Configuration 177 Supplementary Services Definitions (cont’d) Field Name Values Description Call Hold Enable Y/N

Technical Configuration MultiVOIP User Guide 178 Supplementary Services Definitions (cont’d) Field Name Values Description Call Name Identifica

MultiVOIP User Guide Technical Configuration 179 Supplementary Services Definitions (cont’d) Field Name Values Description Calling Party, Allowe

Overview MultiVOIP User Guide 18 LED Descriptions for MultiVOIP-SS Units Front Panel LED Definitions LED NAME DESCRIPTION General Operation LE

Technical Configuration MultiVOIP User Guide 180 Supplementary Services Definitions (cont’d) Field Name Values Description Alerting Party, Allo

MultiVOIP User Guide Technical Configuration 181 Supplementary Services Definitions (cont’d) Field Name Values Description Busy Party, Allowed Na

Technical Configuration MultiVOIP User Guide 182 Supplementary Services Definitions (cont’d) Field Name Values Description Connected Party, All

MultiVOIP User Guide Technical Configuration 183 Supplementary Services Definitions (cont’d) Field Name Values Description Caller ID This is t

Technical Configuration MultiVOIP User Guide 184 17. Set NAT Traversal parameters. NAT (Network Address Translation) parameters are applicable on

MultiVOIP User Guide Technical Configuration 185 Accessing “NAT Traversal” Parameters Pulldown Icon Shortcut Sidebar Ctrl + Alt + Sft + VH

Technical Configuration MultiVOIP User Guide 186 NAT Traversal Definitions (cont’d) Field Name Values Description Enable (STUN) Y/N Enables ST

MultiVOIP User Guide Technical Configuration 187 18. Set RADIUS parameters. In general, RADIUS is concerned with authentication, authorization, an

Technical Configuration MultiVOIP User Guide 188 The fields of the RADIUS screen are described in the table below.

MultiVOIP User Guide Technical Configuration 189 RADIUS Screen Field Definitions Field Name Values Description Server Address n.n.n.n 0 – 2

MultiVOIP User Guide Overview 19 Computer Requirements The computer on which the MultiVOIP’s configuration program is installed must meet these re

Technical Configuration MultiVOIP User Guide 190 The RADIUS Parameters dialog box has a secondary dialog box, Custom Fields, that allows you to

MultiVOIP User Guide Technical Configuration 191 “Custom Fields” Definitions (cont’d) Field Description Field Description Bytes Sent Tota

Technical Configuration MultiVOIP User Guide 192 “Custom Fields” Definitions (cont’d) Field Description Field Description From Details To De

MultiVOIP User Guide Technical Configuration 19319. Set Baud Rate. The Connection option in the sidebar menu has a “Settings” item that includes

Technical Configuration MultiVOIP User Guide 194 20. Set SIP Server Configuration parameters. Accessing SIP Server Configuration Parameters Sideb

MultiVOIP User Guide Technical Configuration 195 SIP Server Configuration Parameter Definitions Field Name Values Description Operating Mode surv

Technical Configuration MultiVOIP User Guide 196 SIP Server Configuration Parameter Definitions Field Name Values Description Registrar Options

MultiVOIP User Guide Technical Configuration 197 SIP Server Configuration Parameter Definitions Field Name Values Description Registrar Options

Technical Configuration MultiVOIP User Guide 198 The main screen for Predefined Endpoints is a list. If you click on function buttons to Add or E

MultiVOIP User Guide Technical Configuration 199neither make nor receive calls. Re-Registration Interval integer values; in seconds; default is 36

2 User Guide S000393B Analog MultiVOIPs with SIP Survivability Models MVP210-SS, MVP410-SS & MVP810-SS This publication may not be reproduce

Overview MultiVOIP User Guide 20 Specifications Parameter /Model MVP410SS MVP810SS MVP210SS Operating Voltage/ Current 100-240 VAC 1.2 - 0.6 A 1

Technical Configuration MultiVOIP User Guide 200 22. View System Information screen and set updating interval (optional). This dialog box can be

MultiVOIP User Guide Technical Configuration 201This screen presents vital system information at a glance. Its primary use is in troubleshooting.

Technical Configuration MultiVOIP User Guide 202 System Information Parameter Definitions (cont’d) Field Name Values Description Configur- atio

MultiVOIP User Guide Technical Configuration 203The frequency with which the System Information screen is updated is determined by a setting in the

Technical Configuration MultiVOIP User Guide 204 24. Creating a User Default Configuration. When a “Setup” (complete grouping of parameters) is b

MultiVOIP User Guide T1 Phonebook Configuration 205 Chapter 6: T1 Phonebook Configuration (North American Telephony Standards)

T1 Phonebook Configuration MultiVOIP User Guide 206 T1 Versus E1 Telephony Environments Phonebooks for Series II analog MultiVOIP units (MVP130, MVP

MultiVOIP User Guide T1 PhoneBook Configuration 207 remote VoIP sites, including non-toll calls completed in the PSTN at the remote site. The “Inbou

T1 Phonebook Configuration MultiVOIP User Guide 208 Phonebook configuration screens can be accessed using icons or the sidebar menu. Phonebook Icons

MultiVOIP User Guide T1 PhoneBook Configuration 209 Phonebook Pulldown Menu Inbound Phonebook Shortcut Outbound Phonebook Shortcut Alt + I Alt

MultiVOIP User Guide Overview 21 Installation at a Glance The basic steps of installing your MultiVOIP network involve unpacking the units, connect

T1 Phonebook Configuration MultiVOIP User Guide 210 1. Select Outbound Phone Book/List Entries. Fields in the “Details” section describe various

MultiVOIP User Guide T1 PhoneBook Configuration 211 2. The Add/Edit Outbound PhoneBook screen appears. Enter Outbound PhoneBook data for your Mul

T1 Phonebook Configuration MultiVOIP User Guide 212 The fields of the Add/Edit Outbound Phone Book screen are described in the table below. Add/E

MultiVOIP User Guide T1 PhoneBook Configuration 213 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description

T1 Phonebook Configuration MultiVOIP User Guide 214 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP

MultiVOIP User Guide T1 PhoneBook Configuration 215 Clicking on the Advanced button brings up the Alternate Routing secondary screen. This feature p

T1 Phonebook Configuration MultiVOIP User Guide 216 Alternate Routing Field Definitions Field Name Values Description Alternate IP Address n.n.n.n

MultiVOIP User Guide T1 PhoneBook Configuration 217 3. Select Inbound PhoneBook | List Entries.

T1 Phonebook Configuration MultiVOIP User Guide 218 4. The Add/Edit Inbound PhoneBook screen appears.

MultiVOIP User Guide T1 PhoneBook Configuration 219 Enter Inbound PhoneBook data for your MultiVOIP. The fields of the Add/Edit Inbound PhoneBook s

Quick Start MultiVOIP User Guide 22 Chapter 2: Quick Start Instructions

T1 Phonebook Configuration MultiVOIP User Guide 220 Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Call

MultiVOIP User Guide T1 PhoneBook Configuration 221 Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values and Description Rin

T1 Phonebook Configuration MultiVOIP User Guide 222 T1 Phonebook Examples The following example demonstrates how Outbound and Inbound PhoneBook entr

MultiVOIP User Guide T1 PhoneBook Configuration 223 An outline of the equipment setup in both offices is shown below. IPNetworkDigitalVoIP200.2.10

T1 Phonebook Configuration MultiVOIP User Guide 224 The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s Baltimor

MultiVOIP User Guide T1 PhoneBook Configuration 225 To call the Minneapolis/St. Paul area, a Baltimore employee must dial eleven digits. (In this ca

T1 Phonebook Configuration MultiVOIP User Guide 226 Similarly, the Inbound PhoneBook for the Baltimore VOIP (shown first below) generally matches th

MultiVOIP User Guide T1 PhoneBook Configuration 227 The Outbound PhoneBook for the Minneapolis VOIP is shown below. The third destination pattern,

T1 Phonebook Configuration MultiVOIP User Guide 228 Configuring Mixed Digital/Analog VOIP Systems Analog MultiVOIP units, like the MVP-210/410/810/4

MultiVOIP User Guide T1 PhoneBook Configuration 229 The Series I analog VOIP phone book resides in the “Host” VOIP unit at Site B. It applies to bo

MultiVOIP User Guide QS: Intro 23 Introduction This chapter contains streamlined instructions to get the MultiVOIP up and running quickly. These sta

T1 Phonebook Configuration MultiVOIP User Guide 230 These seven phone books are shown below. Phone Book for Series I Analog VOIP Host Unit (Site B)

MultiVOIP User Guide T1 PhoneBook Configuration 231 Note 1. The “x” is a wildcard character. Note 2. By specifying “Channel 0,” we instruct the MV

T1 Phonebook Configuration MultiVOIP User Guide 232 Outbound Phone Book for MVP2410 Digital VOIP (Site D) Destin. Pattern Remove Prefix Add Prefix

MultiVOIP User Guide T1 PhoneBook Configuration 233 Inbound Phonebook for MVP2410 Digital VOIP (Site D) Remove Prefix Add Prefix Channel Number Com

T1 Phonebook Configuration MultiVOIP User Guide 234 Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern Remove Prefix Add Prefix I

MultiVOIP User Guide T1 PhoneBook Configuration 235 Inbound Phonebook for MVP410 Analog VOIP (Site F) Remove Prefix Add Prefix Channel Number Comme

T1 Phonebook Configuration MultiVOIP User Guide 236 Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Pattern Remove Prefix Add Prefix

MultiVOIP User Guide T1 PhoneBook Configuration 237 Inbound Phonebook for MVP210 Analog VOIP (Site E) Remove Prefix Add Prefix Channel Number Comme

T1 Phonebook Configuration MultiVOIP User Guide 238 Site D calling Site C 1. Dial 9,15077175662. 2. “9” gets outside line. On some PBXs, an “8” m

MultiVOIP User Guide T1 PhoneBook Configuration 239 Site D calling Site F A voip call from Pierre PBX to extension 7424 on the key telephone system

MultiVOIP User Guide QS: Startup Tasks 24 MultiVOIP Startup Tasks Task Summary  Collecting Phone/IP Details ( vital! ) The MultiVOIP must be confi

T1 Phonebook Configuration MultiVOIP User Guide 240 Site F calling Site D A voip call from a Lincoln key extension to extension 3117 on the PBX in P

MultiVOIP User Guide E1 Phonebook Configuration 241 Chapter 7: E1 Phonebook Configuration (European Telephony Standards)

E1 Phonebook Configuration MultiVOIP User Guide 242 E1 Versus T1 Telephony Environments Phonebooks for Series II analog MultiVOIP units (MVP130, MVP

MultiVOIP User Guide E1 PhoneBook Configuration 243 Free Calls: One VOIP Site to Another The most direct use of the VOIP system is making calls betw

E1 Phonebook Configuration MultiVOIP User Guide 244 Local Rate Calls: Within Local Calling Area of Remote VOIP In the second use of the VOIP system

MultiVOIP User Guide E1 PhoneBook Configuration 245 Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam to call anywher

E1 Phonebook Configuration MultiVOIP User Guide 246 National Rate Calls: Within Nation of Remote VOIP Site In the third use of the VOIP system, the

MultiVOIP User Guide E1 PhoneBook Configuration 247 Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam to call anywher

E1 Phonebook Configuration MultiVOIP User Guide 248 In order for any VOIP phone call to be made, there must be both an Inbound Phonebook entry and a

MultiVOIP User Guide E1 PhoneBook Configuration 249 Phonebook configuration screens can be accessed using icons or the sidebar menu. Phonebook Icons

MultiVOIP User Guide QS: Gathering Phone/IP Details 25 Phone/IP Details *Absolutely Needed* Before Starting the Installation The MultiVOIP will inter

E1 Phonebook Configuration MultiVOIP User Guide 250 Phonebook Pulldown Menu Inbound Phonebook Shortcut Outbound Phonebook Shortcut Alt + I Alt

MultiVOIP User Guide E1 PhoneBook Configuration 251 Phonebook Configuration Procedure 1. Select Outbound Phone Book/List Entries. Click Add.

E1 Phonebook Configuration MultiVOIP User Guide 252 2. The Add/Edit Outbound PhoneBook screen appears. Enter Outbound PhoneBook data for your Mu

MultiVOIP User Guide E1 PhoneBook Configuration 253 The fields of the Add/Edit Outbound Phone Book screen are described in the table below. Add/Ed

E1 Phonebook Configuration MultiVOIP User Guide 254 Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Destination

MultiVOIP User Guide E1 PhoneBook Configuration 255 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP

E1 Phonebook Configuration MultiVOIP User Guide 256 Clicking on the Advanced button brings up the Alternate Routing secondary screen. This feature

MultiVOIP User Guide E1 PhoneBook Configuration 257 Alternate Routing Field Definitions Field Name Values Description Alternate IP Address n.n.n.n

E1 Phonebook Configuration MultiVOIP User Guide 258 4. The Add/Edit Inbound PhoneBook screen appears. Enter Inbound PhoneBook data for your MultiV

MultiVOIP User Guide E1 PhoneBook Configuration 259 Add/Edit Inbound Phone Book: Field Definitions Field Name Values Description Accept Any Numbe

QS: Gathering Phone/IP Details MultiVOIP User Guide 26 Phone/IP Details *Absolutely Needed* Gather Telephone Information  Telephony Parameters Ask

E1 Phonebook Configuration MultiVOIP User Guide 260 Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Cha

MultiVOIP User Guide E1 PhoneBook Configuration 261 Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Forwar

E1 Phonebook Configuration MultiVOIP User Guide 262 Remember that the initial MultiVOIP setup must be done locally or via the built-in Remote Config

MultiVOIP User Guide E1 PhoneBook Configuration 263 LilleReimsStrasbourgParis: Area 01RouenNantesLyonMarseilleToulouseBordeauxFrance Country Code:

E1 Phonebook Configuration MultiVOIP User Guide 264 010Rotterdam020 Amsterdam050Groningen040Eindhoven0118Middelburg038 Zwolle058Leeuwarden053Ensched

MultiVOIP User Guide E1 PhoneBook Configuration 265 An outline of the equipment setup in these three offices is shown below. IPNetworkDigitalVoIP20

E1 Phonebook Configuration MultiVOIP User Guide 266 The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s London f

MultiVOIP User Guide E1 PhoneBook Configuration 267 The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s Paris fac

E1 Phonebook Configuration MultiVOIP User Guide 268 The screen below shows Outbound PhoneBook entries for the VOIP in the company’s Amsterdam facili

MultiVOIP User Guide E1 PhoneBook Configuration 269 Configuring Digital & Analog VOIPs in Same System Analog MultiVOIP units, like the MVP-210/4

MultiVOIP User Guide QS: Gathering Phone/IP Details 27 Phone/IP Details Often Needed/Wanted Obtain Email Address for VOIP (for email call log repor

E1 Phonebook Configuration MultiVOIP User Guide 270 The Series I analog VOIP phone book resides in the “Host” VOIP unit at Site B. It applies to bo

MultiVOIP User Guide E1 PhoneBook Configuration 271 Phone Book for Analog VOIP Host Unit (Site B) (continued) VOIP Dir # -OR- DestinationPattern

E1 Phonebook Configuration MultiVOIP User Guide 272 The Outbound PhoneBook of the MVP3010 is shown below. Outbound Phone Book for MVP3010 Digital VO

MultiVOIP User Guide E1 PhoneBook Configuration 273 The Inbound PhoneBook of the MVP3010 is shown below. Inbound Phone Book for MVP3010 Digital VOIP

E1 Phonebook Configuration MultiVOIP User Guide 274 Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern Remove Prefix Add Prefix I

MultiVOIP User Guide E1 PhoneBook Configuration 275 Inbound Phonebook for MVP410 Analog VOIP (Site F) Remove Prefix Add Prefix Channel Number Commen

E1 Phonebook Configuration MultiVOIP User Guide 276 Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Pattern Remove Prefix Add Prefix

MultiVOIP User Guide E1 PhoneBook Configuration 277 Inbound Phonebook for MVP210 Analog VOIP (Site E) Remove Prefix Add Prefix Channel Number Commen

E1 Phonebook Configuration MultiVOIP User Guide 278 Site D calling Site C 1. Dial 901189435632. 2. “9” gets outside line. On some PBXs, an “8” ma

MultiVOIP User Guide E1 PhoneBook Configuration 279 Site D calling Site F A voip call from Inner London PBX to extension 7424 on the key telephone sy

QS: Gathering Phone/IP Details MultiVOIP User Guide 28 Config Info CheckList Type of Config Info Gathered MultiVOIP Configuration screen on which

E1 Phonebook Configuration MultiVOIP User Guide 280 Site F calling Site D A voip call from a Tavistock key extension to extension 3117 on the PBX in

MultiVOIP User Guide E1 PhoneBook Configuration 281 International Telephony Numbering Plan Resources Due to the expansion of telephone number capacit

E1 Phonebook Configuration MultiVOIP User Guide 282 URL Description http://kropla.com/phones.htm Guide to international use of modems. http://www.n

MultiVOIP User Guide Operation & Maintenance 283 Chapter 8: Operation and Maintenance

Operation & Maintenance MultiVOIP User Guide 284 Operation and Maintenance Although most Operation and Maintenance functions of the software ar

MultiVOIP User Guide Operation & Maintenance 285 SIP Server Endpoint Statistics Parameter Definitions Field Name Values Description Endpo

Operation & Maintenance MultiVOIP User Guide 286 SIP Server Endpoint Statistics Parameter Definitions Field Name Values Description Initiat

MultiVOIP User Guide Operation & Maintenance 287 The illustration below shows the SIP Server Endpoint Statistics screen for an active SIP phone

Operation & Maintenance MultiVOIP User Guide 288 System Information screen This screen presents vital system information at a glance. Its prima

MultiVOIP User Guide Operation & Maintenance 289 System Information Parameter Definitions Field Name Values Description Boot Version nn.nn

MultiVOIP User Guide QS: Gathering Phone/IP Details 29 Identify Remote VOIP Site to Call When you’re done installing the MultiVOIP, you’ll want to co

Operation & Maintenance MultiVOIP User Guide 290 The frequency with which the System Information screen is updated is determined by a setting i

MultiVOIP User Guide Operation & Maintenance 291 Statistics Screens Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX settin

Operation & Maintenance MultiVOIP User Guide 292 The Call Progress Details Screen

MultiVOIP User Guide Operation & Maintenance 293 Call Progress Details: Field Definitions Field Name Values Description Channel

Operation & Maintenance MultiVOIP User Guide 294 Call Progress Details: Field Definitions Field Name Values Description Packet Details Pac

MultiVOIP User Guide Operation & Maintenance 295 Call Progress Details: Field Definitions (cont’d) From – To Details Description Gateway Nam

Operation & Maintenance MultiVOIP User Guide 296 Call Progress Details: Field Definitions (cont’d) DTMF/Other Details Field Name Values

MultiVOIP User Guide Operation & Maintenance 297 Call Progress Details: Field Definitions (cont’d) Field Name Values Description Supple

Operation & Maintenance MultiVOIP User Guide 298 Call Progress Details: Field Definitions (cont’d) Field Name Values Description Call Stat

MultiVOIP User Guide Operation & Maintenance 299 About Logs The Logs Accessing “Statistics: Logs” Pulldown Icon Shortcut Sidebar

3 CONTENTS CHAPTER 1: OVERVIEW...7 ABOUT THIS MANUAL...

QS: Voip Placement & PC Settings MultiVOIP User Guide 30 Placement Mount your MultiVOIP in a safe and convenient location where cables for you

Operation & Maintenance MultiVOIP User Guide 300 The Logs Screen

MultiVOIP User Guide Operation & Maintenance 301 Logs Screen Details: Field Definitions Field Name Values Description Log # column

Operation & Maintenance MultiVOIP User Guide 302 Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Det

MultiVOIP User Guide Operation & Maintenance 303 Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details

Operation & Maintenance MultiVOIP User Guide 304 Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details

MultiVOIP User Guide Operation & Maintenance 305 Logs Screen Details: Field Definitions (cont’d) Supplementary Services Info Call Transfer

Operation & Maintenance MultiVOIP User Guide 306 About IP Statistics Accessing IP Statistics Pulldown Icon Shortcut Sidebar Ctr

MultiVOIP User Guide Operation & Maintenance 307 IP Statistics Screen IP Statistics: Field Definitions Field Name Values Description UDP v

Operation & Maintenance MultiVOIP User Guide 308 IP Statistics: Field Definitions Field Name Values Description UDP versus TCP (continu

MultiVOIP User Guide Operation & Maintenance 309 IP Statistics: Field Definitions (cont’d) Field Name Values Description Total Packets (c

MultiVOIP User Guide QS: Quick Hookups 31 Quick Hookup for MVP410-SS & MVP810-SS

Operation & Maintenance MultiVOIP User Guide 310 IP Statistics: Field Definitions (cont’d) RTP Packets Voice signals are transmitted in Re

MultiVOIP User Guide Operation & Maintenance 311 About Link Management The Link Management screen is essentially an automated utility for pingi

Operation & Maintenance MultiVOIP User Guide 312 Link Management screen Field Definitions Field Name Values Description Monitor Link fields

MultiVOIP User Guide Operation & Maintenance 313 Link Management screen Field Definitions (cont’d) Field Name Values Description Link Statu

Operation & Maintenance MultiVOIP User Guide 314 About Registered Gateway Details The Registered Gateway Details screen presents a real-time di

MultiVOIP User Guide Operation & Maintenance 315

Operation & Maintenance MultiVOIP User Guide 316 Registered Gateway Details: Field Definitions Field Name Values Description Column Headings

MultiVOIP User Guide Operation & Maintenance 317 About Alternate Server Statistics Accessing Alternate Server Statistics Pulldown Shortcut

Operation & Maintenance MultiVOIP User Guide 318 H.323 Gatekeepers (Statistics, Servers): Field Definitions Field Name Values Description Co

MultiVOIP User Guide Operation & Maintenance 319 SIP Proxies (Statistics, Servers): Field Definitions Field Name Values Description Column H

QS: Quick Hookups MultiVOIP User Guide 32 Quick Hookup for MVP210-SS 10BASETCOMMAND PORTPOWEREthernet ConnectionCommand Port ConnectionPower Connec

Operation & Maintenance MultiVOIP User Guide 320 SPP Registrars (Statistics, Servers): Field Definitions Field Name Values Description Colum

MultiVOIP User Guide Operation & Maintenance 321 About Packetization Time You can use the Packetization Time screen to specify definite packe

Operation & Maintenance MultiVOIP User Guide 322 Packetization Time Screen Packetization rates can be set separately for each channel. T

MultiVOIP User Guide Operation & Maintenance 323 Once the packetization rate has been set for one channel, it can be copied into other channels

Operation & Maintenance MultiVOIP User Guide 324 MultiVoip Program Menu Items After the MultiVoip program is installed on the PC, it can

MultiVOIP User Guide Operation & Maintenance 325 MultiVOIP Program Menu (cont’d) Menu Selection Description Download Factory Defaults Selec

Operation & Maintenance MultiVOIP User Guide 326 “Downloading” here refers to transferring program files from the PC to the nonvolatile “flash”

MultiVOIP User Guide Operation & Maintenance 327 Date and Time Setup The dialog box below allows you to set the time and date indicators of the

Operation & Maintenance MultiVOIP User Guide 328 If you conduct a search, for example, on the word “MultiVoip,” you will be directed to a list

MultiVOIP User Guide Operation & Maintenance 329 Once the updated firmware has been located, it can be downloaded from the web/ftp site using n

QS: Software Installation MultiVOIP User Guide 33 Load MultiVOIP Control Software onto PC For more details, see Chapter 4: Software Installation i

Operation & Maintenance MultiVOIP User Guide 330 Generally, the firmware file will be a self-extracting compressed file (with .zip extension),

MultiVOIP User Guide Operation & Maintenance 331 Implementing a Software Upgrade MultiVOIP software can be upgraded locally using a single comm

Operation & Maintenance MultiVOIP User Guide 332 Download Firmware transfers the firmware (including the H.323 protocol stack) in the PC’s Mul

MultiVOIP User Guide Operation & Maintenance 333 3. If a password has been established, the Password Verification screen will appear. Type i

Operation & Maintenance MultiVOIP User Guide 334 5. The program will locate the firmware “.bin” file in the MultiVOIP directory. Highlight the

MultiVOIP User Guide Operation & Maintenance 335 Downloading Factory Defaults 1. The MultiVoip Configuration program must be off when invokin

Operation & Maintenance MultiVOIP User Guide 336 3. If a password has been established, the Password Verification screen will appear. Type in

MultiVOIP User Guide Operation & Maintenance 337 5. After the PC gets a response from the MultiVOIP, the Dialog – IP Parameters screen will app

Operation & Maintenance MultiVOIP User Guide 338 might indicate that a phone is off hook (FXS) or that an incoming ring is present (FXO). The I

MultiVOIP User Guide Operation & Maintenance 339 6. The IFM Firmware Download screen will appear. Select “Copy to All IFMs” and click OK. (O

QS: Phone/IP Starter Config. MultiVOIP User Guide 34 Phone/IP Starter Configuration This is a summary. For full details, see “Technical Configurati

Operation & Maintenance MultiVOIP User Guide 340 8. Then a completion screen entitled IFM Test will appear. Click OK. 9. The MultiVOIP will

MultiVOIP User Guide Operation & Maintenance 341 Setting and Downloading User Defaults The Download User Defaults command allows you to maintai

Operation & Maintenance MultiVOIP User Guide 342 3. To download the user defaults, go to Start | Programs | MultiVOIP xxx | Download User Defa

MultiVOIP User Guide Operation & Maintenance 343 4. A confirmation screen will appear indicating that this action will entail rebooting the Mul

Operation & Maintenance MultiVOIP User Guide 344 Setting a Password (Windows GUI) After a user name has been designated and a password has bee

MultiVOIP User Guide Operation & Maintenance 345 4. The Password screen will appear. If you intend to use the FTP Server function that is buil

Operation & Maintenance MultiVOIP User Guide 346 6. After the password has been set, the user will be required to enter the password to gain ac

MultiVOIP User Guide Operation & Maintenance 347 Setting a Password (Web Browser GUI) Setting a password is optional when using the MultiVOIP w

Operation & Maintenance MultiVOIP User Guide 348 Un-Installing the MultiVOIP Software 1. To un-install the MultiVOIP configuration software, go

MultiVOIP User Guide Operation & Maintenance 349 3. A special warning message similar to that shown below may appear for the MultiVOIP software

MultiVOIP User Guide QS: Phone/IP Starter Config. 35 4. Web Browser GUI Setup (Optional). To do configuration and operation procedures using the we

Operation & Maintenance MultiVOIP User Guide 350 Upgrading Software As noted earlier (see the section Implementing a Software Upgrade above), t

MultiVOIP User Guide Operation & Maintenance 351 FTP Server File Transfers (“Downloads”) MultiTech has built an FTP server into the MultiVOIP u

Operation & Maintenance MultiVOIP User Guide 352 To transfer files using the FTP server functionality in the MultiVOIP, follow these directions

MultiVOIP User Guide Operation & Maintenance 353 3. Install FTP Client Program or Use Substitute. You should install an FTP client program on

Operation & Maintenance MultiVOIP User Guide 354 5. Identify Files to be Updated. Determine which files you want to update. Six types of file

MultiVOIP User Guide Operation & Maintenance 355 6. Contact MultiVOIP FTP Server. You must make contact with the FTP Server in the voip using

Operation & Maintenance MultiVOIP User Guide 356 7. Log In. Use the User Name and password established in item #2 above. The login screens wi

MultiVOIP User Guide Operation & Maintenance 357 8. Invoke Download. Downloading can be done with a web browser or with an FTP client program.

Operation & Maintenance MultiVOIP User Guide 358 You may be asked to confirm the overwriting of files on the MultiVOIP. Do so. File transfer

MultiVOIP User Guide Operation & Maintenance 359 8B. Download with FTP Client Program. 8B1. In the local directory browser of the FTP client

QS: Phone/IP Starter Config. MultiVOIP User Guide 36 Phone/IP Starter Configuration (continued) 5. Go to Configuration | Voice/Fax. Select Coder |

Operation & Maintenance MultiVOIP User Guide 360 Some FTP client programs are more graphically oriented (see previous screen), while others (li

MultiVOIP User Guide Operation & Maintenance 361 Web Browser Interface You can control the MultiVOIP unit with a graphic user interface (GUI)

Operation & Maintenance MultiVOIP User Guide 362 The initial configuration step of assigning the voip unit an IP address must still be done loc

MultiVOIP User Guide Operation & Maintenance 363 The web GUI, however, cannot perform logging in the same direct mode done in the Windows GUI.

Operation & Maintenance MultiVOIP User Guide 364 To install the Java program, go to the Java directory on the MultiVOIP product CD. Double-cli

MultiVOIP User Guide Operation & Maintenance 365 During the installation, you must specify which browser you’ll use in the Select Browsers scre

Operation & Maintenance MultiVOIP User Guide 366 After the Java program has been installed, you can access the MultiVOIP using the web browser

MultiVOIP User Guide Operation & Maintenance 367 SysLog Server Functions MultiTech has built SysLog server functionality into the software of t

Operation & Maintenance MultiVOIP User Guide 368 Before a SysLog client program is used, the SysLog functionality must be enabled within the Mu

MultiVOIP User Guide Operation & Maintenance 369 Configuring the SysLog Client Program. Configure the SysLog client program for your own needs

MultiVOIP User Guide QS: Phone/IP Starter Config. 37 Whenever email log messages are sent out, they must have a standard Subject line. Something li

Warranty, Service, & Tech Support MultiVOIP User Guide 370 Chapter 9 Warranty, Service, and Tech Support

MultiVOIP User Guide Warranty, Service, & Tech Support 371 Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be

Warranty, Service, & Tech Support MultiVOIP User Guide 372 For out-of-warranty repair charges, go to www. multitech.com/documents/warranties E

MultiVOIP User Guide Warranty, Service, & Tech Support 373 Technical Support Multi-Tech Systems has an excellent staff of technical support pers

Regulatory Information MultiVOIP User Guide 374 Chapter 10: Regulatory Information

MultiVOIP User Guide Regulatory Information 375 EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm c

Regulatory Information MultiVOIP User Guide 376 Warning: Changes or modifications to this unit not expressly approved by the party responsible for

MultiVOIP User Guide Regulatory Information 377 may request you to remove the equipment form t network until the problem is resolved. 7. No repairs

Regulatory Information MultiVOIP User Guide 378 WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places

MultiVOIP User Guide Appendix A: Cable Pinouts 379 Appendix A: Cable Pinouts

QS: Phone/IP Starter Config. MultiVOIP User Guide 38 Phone/IP Starter Configuration (continued) 12. Enable premium (H.450) telephony features. Go

Cable Pinouts MultiVOIP User Guide 380 Appendix A: Cable Pinouts Command Cable RJ-45 Connector End-to-End Pin Info 1 2 3 4 5 6 7 8 PIN N

MultiVOIP User Guide Cable Pinouts 381 T1/E1 Connector T1/E1 Connector 1 2 3 4 5 6 7 8 Transmit Pair (to line)}45Receive Pair (from line)}12

Cable Pinouts MultiVOIP User Guide 382 Pin Functions (FXS/FXO Interface) FXS Pin Description FXO Pin Description 2 N/C 2 N/C 3 Ring 3 Tip 4 T

MultiVOIP User Guide Cable Pinouts 383 ISDN BRI RJ-45 Pinout Information The S/T interface uses an 8-conductor modular cable terminated with an 8-pi

Cable Pinouts MultiVOIP User Guide 384 ISDN Interfaces: “ST” and “U” The MVP410ST and MVP810ST are ISDN-BRI voip units that use an S/T outlet int

MultiVOIP User Guide TCP/UDP Port Assignments 385 Appendix B: TCP/UDP Port Assignments

TCP/UDP Port Assignments MultiVOIP User Guide 386 Well Known Port Numbers The following description of port number assignments for Internet Proto

MultiVOIP User Guide Index 387 Index

Index MultiVOIP User Guide 388 INDEX 802.1p Priority Levels ... 104, 105 abbreviated dialing, inter-office E1...

MultiVOIP User Guide Index 389 Forward Destination ... 220 Registration Option Parameters 221 Remove Prefix ...

MultiVOIP User Guide QS: Phone/IP Starter Config. 39 17. Go to Save Setup | Save and Reboot. Click OK. This will save the parameter values that yo

Index MultiVOIP User Guide 390 Append SIP Proxy Domain Name in User ID (proxy server)... 151 Auto Disconnect field group... 125 Auto

MultiVOIP User Guide Index 391 Alerting Party... 182 Call On Hold Call Progress Details (statistics) field...

Index MultiVOIP User Guide 392 Channel Number (RADIUS Attributes) field... 190 Channel Number (SMTP logs) field...

MultiVOIP User Guide Index 393 SIP Server Endpoint Statistics Parameters... 286 contacting technical support ... 373

Index MultiVOIP User Guide 394 To Gateway Number... 167 To IP Address ... 167 Custom Tone-Pair Settings definit

MultiVOIP User Guide Index 395 Inter-Digit Regeneration Timer (dialing) ... 148 DID-DPO vs. DID-DPT ... 147

Index MultiVOIP User Guide 396 Regeneration (dialing) ... 145 Signal... 144 Type...

MultiVOIP User Guide Index 397 failover (PSTN) feature ... 216 FAQ for MultiVOIPs... 8 fast busy (unobtainable) to

Index MultiVOIP User Guide 398 function tracing on/off (logging) .. 172 FXO Disconnect On fields... 141 FXO disconnection criteria...

MultiVOIP User Guide Index 399 Gateway Name (Ethernet/IP Parameters) field... 106 Gateway Number, From Details (RADIUS Attribute

Contents MultiVOIP User Guide 4 CHAPTER 4: SOFTWARE INSTALLATION ...77 INTRODUCTION...

QS: Phonebook Starter Config. MultiVOIP User Guide 40 Phonebook Starter Configuration (with remote voip) If the topic of voip phone books is new to

Index MultiVOIP User Guide 400 DID-DPO... 148 E&M... 145 FXO ...

MultiVOIP User Guide Index 401 jitter, dynamic... 123 jumper, DID MVP210-SS... 73 MVP-410SS

Index MultiVOIP User Guide 402 Options (caller)... 304 Outbound digits ... 304 Outbound Digits Recvd ...

MultiVOIP User Guide Index 403 Download IFM Firmware... 325 Set Password... 325 Uninstall...

Index MultiVOIP User Guide 404 Outbound Digits Received (call progress) field... 296 Outbound Digits Received (statistics, lo

MultiVOIP User Guide Index 405 phonebook configuration... 89 phonebook configuration (remote)351 Phonebook Configuration icon E1...

Index MultiVOIP User Guide 406 T1... 213 Proxy Domain Name / IP Address field...

MultiVOIP User Guide Index 407 Registered Gateway Details ‘Statistics’ function... 315, 316 Registered Gateway Details screen316 Registered Ga

Index MultiVOIP User Guide 408 Save Setup command... 203 saving configuration ... 203 user ...

MultiVOIP User Guide Index 409 E1... 255 T1... 214 SIP port nu

MultiVOIP User Guide QS: Phonebook Starter Config. 41 4. Suppose you want to call a phone number outside of your building using a phone station that

Index MultiVOIP User Guide 410 Port ... 320 Type... 320 SPP Registrars

MultiVOIP User Guide Index 411 Supplementary Services Parameter fields Busy Party... 181 Supplementary Services Parame

Index MultiVOIP User Guide 412 Total Digits (outbound) field E1... 254 T1...

MultiVOIP User Guide Index 413 voice packets, consecutive lost... 125 voice packets, delayed ... 123, 124 voice packets, re-assembling ...

Index MultiVOIP User Guide 414 voltage, operating ... 20 warnings, safety... 62 warranty...

S000393B

QS: Phonebook Starter Config. MultiVOIP User Guide 42 5. In the “Destination Pattern” field of the Add/Edit Outbound Phonebook screen, enter the dig

MultiVOIP User Guide QS: Phonebook Starter Config. 43 6. In the “Remove Prefix” field, enter the initial PBX access digit (“8” or “9”). North Amer

QS: Phonebook Starter Config. MultiVOIP User Guide 44 Inbound Phonebook 1. Open the MultiVOIP program. ( Start | MultiVOIP xxx | Configuration ) 2.

MultiVOIP User Guide QS: Phonebook Starter Config. 45 4. In the “Add Prefix” field, enter any digits that must be dialed from your local voip to gai

QS: Phonebook Starter Config. MultiVOIP User Guide 46 6. In the “Description” field, it is useful to describe the ultimate destination of the calls.

MultiVOIP User Guide QS: Phonebook Tips 47 Phonebook Tips Preparing the phonebook for your voip system is a complex task that, at first, seems qui

QS: Phonebook Tips MultiVOIP User Guide 48 (b) access codes. There are digits (PSTN access codes) that must be dialed to gain access to an operator

MultiVOIP User Guide QS: Phonebook Tips 49 3. Knowing When to Drop Digits. Example When calling area codes and access codes are used in combinatio

MultiVOIP User Guide ContentsVOIP5 About IP Statistics...3

QS: Phonebook Tips MultiVOIP User Guide 50 4. Using a Comma. Detail , = 1-second pause Commas are used in telephone dialing strings to indicate

QS: Phonebook Example MultiVOIP User Guide 51 Phonebook Example Flagstaff Office204.16.49.758-ChannelAnalog VoIP(MVP810)PSTNPBX System.M

QS: Phonebook Example MultiVOIP User Guide 52 Voip Sites with Phonebooks Flagstaff Office204.16.49.758-ChannelAnalog VoIP(MVP810)PSTNPBX System.Main

MultiVOIP User Guide QS: Phonebook Example 53 Sample Phonebooks Enlarged Boise Voip Boise VoipInbound Phonebook Outbound PhonebookPrefix toRemoveP

QS: Phonebook Example MultiVOIP User Guide 54 Phonebook Worksheet Voip Location/ID:____________________________Inbound Phonebook Outbound PhonebookPr

MultiVOIP User Guide QS: Phonebook Example 55 Enlarged Phonebook Worksheet

QS: Connectivity Test MultiVOIP User Guide 56 Connectivity Test The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration”

MultiVOIP User Guide QS: Connectivity Test 57 4. You now need to free up the COM port connection (currently being used by the MultiVOIP program) so

QS: Connectivity Test MultiVOIP User Guide 58 7. Make VOIP call. Make call on a local phone line accessing PSTN directly or through key system. 8.

MultiVOIP User Guide QS: Connectivity Test 59 Console Messages from Terminating VOIP. The voip unit connected to the phone where the call is answer

Contents MultiVOIP User Guide 6 APPENDIX B: TCP/UDP PORT ASSIGNMENTS...385 WELL KNOWN PORT NUMBERS...

QS: Troubleshooting MultiVOIP User Guide 60 Troubleshooting If you cannot establish connectivity between two voips in the system, follow the steps

MultiVOIP User Guide Mechanical Installation & Cabling 61 Chapter 3: Mechanical Installation and Cabling

Mechanical Installation & Cabling MultiVOIP User Guide 62 Introduction When MVP410-SS or MVP810-SS units are to be installed into a rack, two a

MultiVOIP User Guide Mechanical Installation & Cabling 63 Unpacking Your MultiVOIP When unpacking your MultiVOIP, check to see that all of the i

Mechanical Installation & Cabling MultiVOIP User Guide 64 Unpacking the MVP-410SS/810SS RCV XMT COL LNKXMT RCV XSG RSGXMT RCV XSG RSG XMT RCV

MultiVOIP User Guide Mechanical Installation & Cabling 65 Unpacking the MVP210-SS MultiVOIPTMCablingGuide Figure 3-2: Unpacking the MVP210-SS

Mechanical Installation & Cabling MultiVOIP User Guide 66 Rack Mounting Instructions for MVP410-SS & MVP810-SS The MultiVOIPs can be mount

MultiVOIP User Guide Mechanical Installation & Cabling 67 Safety Recommendations for Rack Installations Ensure proper installation of the unit in

Mechanical Installation & Cabling MultiVOIP User Guide 68 19-Inch Rack Enclosure Mounting Procedure Attaching the MultiVOIP to a rack-rail of a

MultiVOIP User Guide Mechanical Installation & Cabling 69 Cabling Procedure for MVP-410SS/810SS Cabling involves connecting the MultiVOIP to you

MultiVOIP User Guide Overview 7 Chapter 1: Overview

Mechanical Installation & Cabling MultiVOIP User Guide 70 d. Identify the channels on which the DID interface will be used. For DIDInterface ty

MultiVOIP User Guide Mechanical Installation & Cabling 71 2. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the p

Mechanical Installation & Cabling MultiVOIP User Guide 72 Connect the other end to the trunk line. Verify that the E&M Type in the E&

MultiVOIP User Guide Mechanical Installation & Cabling 73 8. Ensure that the unit is properly connected to earth ground by verifying that it is r

Mechanical Installation & Cabling MultiVOIP User Guide 74 d. Identify the channels on which the DID interface will be used. J3J7J9J5J11FB3LED2R

MultiVOIP User Guide Mechanical Installation & Cabling 75 2. Connect the power cord supplied with your MultiVOIP to the power connector on the ba

Mechanical Installation & Cabling MultiVOIP User Guide 76 For an E&M connection. (E&M Example: trunk line from telephone switch.) Conn

MultiVOIP User Guide Software Installation 77 Chapter 4: Software Installation

Software Installation MultiVOIP User Guide 78 Introduction Configuring software for your MultiVOIP entails three tasks: (1) loading the softwar

MultiVOIP User Guide Software Installation 79 2. Insert the MultiVOIP CD into your CD-ROM drive. The CD should start automatically. It may take 10

Overview MultiVOIP User Guide 8 About This Manual This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes three

Software Installation MultiVOIP User Guide 80 4. A ‘welcome’ screen appears. Press Enter or click Next to continue.

MultiVOIP User Guide Software Installation 81 5. Follow the on-screen instructions to install your MultiVOIP software. The first screen asks you to

Software Installation MultiVOIP User Guide 82 6. At the next screen, you must select a program folder location for the MultiVOIP software program

MultiVOIP User Guide Software Installation 83 7. On the next screen you can select the COM port that the command PC will use when communicating with

Software Installation MultiVOIP User Guide 84 8. Transient screens will flash by as files are being copied. Then a completion screen will appear

MultiVOIP User Guide Software Installation 85 Un-Installing the MultiVOIP Configuration Software 1. To un-install the MultiVOIP configuration softwar

Software Installation MultiVOIP User Guide 86 3. A special warning message similar to that shown below may appear concerning the MultiVOIP softwa

MultiVOIP User Guide Software Installation 87 4. A completion screen will appear. Click Finish.

Technical Configuration MultiVOIP User Guide 88 Chapter 5: Technical Configuration

MultiVOIP User Guide Technical Configuration 89 Configuring the MultiVOIP There are two ways in which the MultiVOIP must be configured before opera

MultiVOIP User Guide Overview 9 Digital MultiVOIP Products ModelDescription MVP-2410 MVP 24-48 MVP 3010 MVP 30-60 Function T1 digital VOIP uni

Technical Configuration MultiVOIP User Guide 90 Local configuration is done through a connection between the “Command” port of the MultiVOIP and t

MultiVOIP User Guide Technical Configuration 91Functional Equivalence of Interfaces. The MultiVOIP configuration program is required to do the ini

Technical Configuration MultiVOIP User Guide 92 Local Configuration This manual primarily describes local configuration with the Windows GUI. Aft

MultiVOIP User Guide Technical Configuration 93Write down the values for these IP parameters. You will need to enter these values in the “IP Param

Technical Configuration MultiVOIP User Guide 94 SMTP Parameters (for email call log reporting) required if log reports of VOIP call traffic are

MultiVOIP User Guide Technical Configuration 95Config Info CheckList Type of Configuration Info Gathered MultiVOIP Configuration screen on which t

Technical Configuration MultiVOIP User Guide 96 Local Configuration Procedure (Summary) After the MultiVOIP configuration software has been instal

MultiVOIP User Guide Technical Configuration 9720. Set SIP Server Configuration parameters. 21. Set SIP Server PreDefined Endpoint parameters. 22.

Technical Configuration MultiVOIP User Guide 98 3. Confirm Connection. If the MultiVOIP is set for an available COM port and is correctly cabled

MultiVOIP User Guide Technical Configuration 99In the lower left corner of the screen, the connection status of the MultiVOIP will be displayed. T